Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with and what we can't. We are an independent information site, not a casino, so we can't access your casino account or resolve disputes with an operator.
Where to send your message
Use the contact form or contact details shown on this page or in the site footer, if your version of the page displays them. We have not published a separate address in this copy, so please use the channel the site provides rather than guessing at one. Replies come from the editorial team at speculativebooks.net.
Please don't include passwords, full card numbers, or scans of identity documents in any message. We never need them.
What we can help with
- Corrections: If a bonus figure, payment detail or licence statement on a review looks out of date, tell us which page and which line. Offers change often, so we check reports against the operator's own terms.
- Questions about our reviews: We can explain how we assess casinos, including wagering requirements, withdrawal limits, verification rules and the difference between advertised and confirmed information.
- Suggestions: Tell us if there is a topic you'd like covered, such as Curaçao-licensed casinos, payment methods or sports betting terms.
- Business and editorial enquiries: Operators and partners can introduce themselves. Commercial relationships may earn us commission, but they do not buy ranking position.
What we can't do
We don't hold player accounts, process deposits or withdrawals, or act as a go-between in disputes. We also can't guarantee that an operator will pay out, reverse a decision or reopen a closed account.
| Your problem | Who to contact first |
|---|---|
| Delayed withdrawal, bonus dispute or verification request | The casino's own support team, in writing, keeping copies of everything. Then use its formal complaints procedure if it has one. |
| Unresolved complaint about an operator | The licensing body named in the casino's terms, or any alternative dispute resolution service it lists. Check what each will and won't handle, as protection varies. |
| Gambling is causing you harm | GamCare (National Gambling Helpline 0808 8020 133) or your GP. Both are free and confidential. |
| Wanting to self-exclude from UK-licensed sites | GAMSTOP, the national self-exclusion scheme. |
A note on support and self-exclusion
Casinos not on GamStop are not part of that scheme, so registering with GAMSTOP will not block them. If you have self-excluded because gambling was becoming a problem, please think carefully before using such sites. Deposit and loss limits, blocking software and GamCare's support can help. If you tell us you are struggling, we will point you towards those resources rather than towards casinos.
Only adults aged 18 or over should gamble. Nothing on this site presents gambling as income or a way to solve money worries.
What to include for a faster reply
- The page address or review name your question concerns.
- What you read, and what you believe is wrong or unclear.
- Any official source, such as the casino's terms page, and the date you saw it.
- Whether you'd like a reply by email or are happy for the answer to be used to update the page.
What to expect after you write
A member of the team reads each message. We don't publish a guaranteed response time, but we aim to reply to factual corrections and reasonable questions. Where we confirm an error, we update the page and note the date of the check. Where we can't verify a claim, we'll say so rather than guess.
Before you write: a quick look at our guide
Many questions about licensing, bonuses and payments are answered in our guide to trusted non GamStop casinos for UK readers. It is a good place to start if you're comparing options or checking what a term means.
Thank you for helping keep the site accurate.